Ticket settings
Manage statuses, categories, and departments. Edit names and sort order inline; delete appears on row hover.
You do not have permission to manage ticket settings. Only administrators can access this page.
Statuses
| Name | Sort order |
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Categories
| Name | Sort order |
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Departments
| Name | Sort order |
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Sync & Webhook status
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Last full sync
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Webhook (change notifications)
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Runs sync for that conversation only. Use to backfill or verify a thread.