Decision Support Dashboard

Review AI-suggested ticket actions and view ticket analytics.

Analytics

Tickets created (period)
Resolved/closed (total)
Avg days to resolve
Pending suggestions

Tickets by category (open)

CategoryCount

Open tickets by assignee

AssigneeOpen

Ticket volume (by day)

Decision support

No pending AI suggestions. Use Compute suggestions to analyze open tickets (requires Azure AI).
Ticket Sender Current Suggested Confidence Reasoning Actions

Ignored senders

Tickets from these senders are skipped when computing suggestions.