/* Tickets app – three-panel layout, light theme, message bubbles */
@import url('https://fonts.googleapis.com/css2?family=Outfit:wght@300;400;500;600;700&display=swap');

.tickets-app {
  --tk-sidebar: #0e7490;
  --tk-sidebar-active: rgba(255, 255, 255, 0.2);
  --tk-bg: #f5f5f5;
  --tk-surface: #ffffff;
  --tk-border: #e5e7eb;
  --tk-text: #1f2937;
  --tk-muted: #6b7280;
  --tk-accent: #0891b2;
  --tk-accent-green: #16a34a;
  --tk-bubble-customer: #f3f4f6;
  --tk-bubble-agent: #d1fae5;
  --tk-shadow: 0 1px 3px rgba(0, 0, 0, 0.08);
  font-family: 'Outfit', -apple-system, sans-serif;
  font-size: 13px;
  margin: 0;
  min-height: 100vh;
  background: var(--tk-bg);
  color: var(--tk-text);
  display: flex;
  overflow: hidden;
}

/* —— Left icon sidebar —— */
.tickets-sidebar {
  width: 64px;
  flex-shrink: 0;
  background: var(--tk-sidebar);
  display: flex;
  flex-direction: column;
  align-items: center;
  padding: 1rem 0;
  gap: 1.5rem;
}

.tickets-sidebar-logo {
  width: 40px;
  height: 40px;
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.15);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.25rem;
  text-decoration: none;
  transition: background 0.2s ease;
}

.tickets-sidebar-logo:hover {
  background: rgba(255, 255, 255, 0.25);
  color: #fff;
}

.tickets-sidebar-nav {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.tickets-sidebar-item {
  width: 40px;
  height: 40px;
  border-radius: 10px;
  color: rgba(255, 255, 255, 0.8);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.2rem;
  text-decoration: none;
  transition: background 0.2s ease, color 0.2s ease;
}

.tickets-sidebar-item:hover {
  color: #fff;
  background: rgba(255, 255, 255, 0.1);
}

.tickets-sidebar-item.active {
  color: #fff;
  background: var(--tk-sidebar-active);
}

/* —— App body: list view + detail —— */
.tickets-app-body {
  flex: 1;
  display: flex;
  min-width: 0;
  height: 100vh;
}

/* —— List view: two columns (filters | list) Gmail-style —— */
.tickets-list-view {
  flex: 1;
  display: flex;
  min-width: 0;
  background: var(--tk-surface);
  border-right: 1px solid var(--tk-border);
  box-shadow: var(--tk-shadow);
  transition: flex 0.25s ease, min-width 0.25s ease;
}

.tickets-app-body.tickets-detail-open .tickets-list-view {
  flex: 0 1 42%;
  min-width: 320px;
  max-width: 520px;
}

/* —— Slim filters column —— */
.tickets-filters {
  width: 200px;
  min-width: 200px;
  flex-shrink: 0;
  display: flex;
  flex-direction: column;
  background: var(--tk-bg);
  border-right: 1px solid var(--tk-border);
  transition: width 0.2s ease, min-width 0.2s ease;
}

/* Collapsed when detail is open (toggle to expand) */
.tickets-list-view.tickets-filters-collapsed .tickets-filters {
  width: 48px;
  min-width: 48px;
}

.tickets-list-view.tickets-filters-collapsed .tickets-filters-inner {
  display: none;
}

.tickets-filters-toggle-collapsed {
  display: none;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 0.35rem;
  width: 48px;
  height: 120px;
  padding: 0.5rem;
  border: none;
  background: var(--tk-bg);
  color: var(--tk-muted);
  font-size: 0.7rem;
  cursor: pointer;
  border-right: 1px solid var(--tk-border);
  transition: color 0.15s ease, background 0.15s ease;
  border-radius: 0 8px 8px 0;
  margin-left: 0;
}

.tickets-filters-toggle-collapsed:hover {
  background: var(--tk-border);
  color: var(--tk-accent);
}

.tickets-filters-toggle-collapsed .bi {
  font-size: 1.1rem;
}

.tickets-list-view.tickets-filters-collapsed .tickets-filters-toggle-collapsed {
  display: flex;
}

.tickets-filters-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  margin-bottom: 0.15rem;
}

.tickets-filters-toggle-expanded {
  display: none;
  color: var(--tk-muted);
  font-size: 1rem;
  line-height: 1;
  text-decoration: none;
  flex-shrink: 0;
}

.tickets-filters-toggle-expanded:hover {
  color: var(--tk-accent);
}

.tickets-app-body.tickets-detail-open .tickets-list-view:not(.tickets-filters-collapsed) .tickets-filters-toggle-expanded {
  display: block;
}

.tickets-filters-inner {
  padding: 1rem 0.85rem;
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
  min-width: 0;
}

.tickets-filters-title {
  font-size: 1rem;
  font-weight: 600;
  color: var(--tk-text);
  margin: 0;
  flex: 1;
  min-width: 0;
}

.tickets-filters-search-wrap {
  position: relative;
}

.tickets-filters-search-wrap i {
  position: absolute;
  left: 0.6rem;
  top: 50%;
  transform: translateY(-50%);
  color: var(--tk-muted);
  font-size: 0.8rem;
}

.tickets-filters-search {
  width: 100%;
  padding: 0.45rem 0.5rem 0.45rem 1.75rem;
  border: 1px solid var(--tk-border);
  border-radius: 8px;
  font-size: 0.8rem;
  background: var(--tk-surface);
  color: var(--tk-text);
}

.tickets-filters-search::placeholder {
  color: var(--tk-muted);
}

.tickets-filters-search:focus {
  outline: none;
  border-color: var(--tk-accent);
  box-shadow: 0 0 0 2px rgba(8, 145, 178, 0.15);
}

.tickets-filters-group {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
}

.tickets-filters-label {
  font-size: 0.7rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--tk-muted);
  margin: 0;
}

.tickets-filters .form-select {
  font-size: 0.8rem;
  border-radius: 6px;
  border-color: var(--tk-border);
  padding: 0.35rem 0.5rem;
}

/* Multi-select filter dropdowns (checkboxes) */
.tickets-filter-multiselect {
  position: relative;
  width: 100%;
}

.tickets-filter-multiselect-btn {
  width: 100%;
  text-align: left;
  cursor: pointer;
  background: var(--tk-surface);
  border: 1px solid var(--tk-border);
  border-radius: 6px;
  padding: 0.35rem 0.5rem;
  font-size: 0.8rem;
  color: var(--tk-text);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.tickets-filter-multiselect-btn::after {
  content: "";
  width: 0;
  height: 0;
  border-left: 4px solid transparent;
  border-right: 4px solid transparent;
  border-top: 5px solid var(--tk-muted);
  margin-left: 0.25rem;
  flex-shrink: 0;
}

.tickets-filter-multiselect-btn[aria-expanded="true"] {
  border-color: var(--tk-accent);
  box-shadow: 0 0 0 2px rgba(8, 145, 178, 0.15);
}

.tickets-filter-multiselect-btn[aria-expanded="true"]::after {
  border-top: none;
  border-bottom: 5px solid var(--tk-accent);
}

.tickets-filter-multiselect-dropdown {
  position: absolute;
  left: 0;
  right: 0;
  top: 100%;
  margin-top: 2px;
  max-height: 220px;
  overflow-y: auto;
  background: var(--tk-surface);
  border: 1px solid var(--tk-border);
  border-radius: 8px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.12);
  z-index: 100;
  display: none;
}

.tickets-filter-multiselect-dropdown[aria-hidden="false"] {
  display: block;
}

.tickets-filter-multiselect-options {
  padding: 0.35rem 0;
}

.tickets-filter-multiselect-option {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.4rem 0.75rem;
  font-size: 0.85rem;
  cursor: pointer;
  transition: background 0.15s ease;
}

.tickets-filter-multiselect-option:hover {
  background: var(--tk-bg);
}

.tickets-filter-multiselect-option input[type="checkbox"] {
  width: 1rem;
  height: 1rem;
  cursor: pointer;
  accent-color: var(--tk-accent);
  flex-shrink: 0;
}

.tickets-filters-check {
  font-size: 0.75rem;
  color: var(--tk-muted);
  margin: 0;
  display: flex;
  align-items: center;
  gap: 0.4rem;
}

.tickets-filters-refresh {
  border-radius: 8px;
  font-size: 0.8rem;
  margin-top: 0.25rem;
}

.tickets-filters-separator {
  margin: 0.75rem 0 0.5rem;
  border: 0;
  border-top: 1px solid var(--tk-border);
}

.tickets-counts {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
}

.tickets-count-card {
  flex: 1 1 45%;
  min-width: 0;
  padding: 0.5rem 0.6rem;
  background: var(--tk-surface);
  border: 1px solid var(--tk-border);
  border-radius: 8px;
  text-align: center;
  box-shadow: var(--tk-shadow);
}

.tickets-count-num {
  display: block;
  font-size: 1.1rem;
  font-weight: 600;
  color: var(--tk-accent);
  line-height: 1.2;
}

.tickets-count-label {
  display: block;
  font-size: 0.7rem;
  color: var(--tk-muted);
  text-transform: uppercase;
  letter-spacing: 0.02em;
}

/* —— List column (wide) —— */
.tickets-list-column {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-width: 0;
  background: var(--tk-surface);
}

.tickets-list-loading {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  padding: 2rem;
  color: var(--tk-muted);
  font-size: 0.8rem;
}

.tickets-list-loading[aria-hidden="true"] {
  display: none;
}

.tickets-list-empty {
  padding: 2.5rem 1.5rem;
  text-align: center;
  color: var(--tk-muted);
  font-size: 0.85rem;
}

.tickets-list-empty i {
  font-size: 2.5rem;
  color: var(--tk-accent);
  opacity: 0.5;
  display: block;
  margin-bottom: 0.5rem;
}

.tickets-list-load-more {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  padding: 0.75rem;
  color: var(--tk-muted);
  font-size: 0.75rem;
  flex-shrink: 0;
  border-top: 1px solid var(--tk-border);
}

.tickets-list-load-more.d-none {
  display: none;
}

.tickets-list-footer {
  padding: 0.5rem 1rem;
  border-top: 1px solid var(--tk-border);
  flex-shrink: 0;
}

.tickets-list-footer-info {
  font-size: 0.75rem;
  color: var(--tk-muted);
}

.tickets-spinner {
  width: 24px;
  height: 24px;
  border: 2px solid var(--tk-border);
  border-top-color: var(--tk-accent);
  border-radius: 50%;
  animation: tickets-spin 0.8s linear infinite;
}

@keyframes tickets-spin {
  to { transform: rotate(360deg); }
}

.tickets-inbox-empty {
  padding: 1.5rem;
  text-align: center;
  color: var(--tk-muted);
  font-size: 0.8rem;
}

.tickets-inbox-empty i {
  font-size: 1.75rem;
  color: var(--tk-accent);
  opacity: 0.6;
  display: block;
  margin-bottom: 0.4rem;
}

/* —— Bulk actions bar: one row at top, list content below —— */
.tickets-bulk-bar {
  display: flex;
  flex-wrap: nowrap;
  align-items: center;
  gap: 0.5rem 1rem;
  padding: 0.6rem 1rem;
  flex-shrink: 0;
  background: linear-gradient(135deg, rgba(8, 145, 178, 0.08) 0%, rgba(14, 116, 144, 0.05) 100%);
  border-bottom: 1px solid var(--tk-border);
  border-left: 3px solid var(--tk-accent);
  overflow-x: auto;
  overflow-y: hidden;
  min-height: 2.75rem;
}

.tickets-bulk-bar::-webkit-scrollbar {
  height: 4px;
}

.tickets-bulk-count {
  font-size: 0.8rem;
  font-weight: 600;
  color: var(--tk-accent);
  white-space: nowrap;
  flex-shrink: 0;
}

.tickets-bulk-fields {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  flex-shrink: 0;
}

.tickets-bulk-label {
  font-size: 0.7rem;
  color: var(--tk-muted);
  margin: 0;
  white-space: nowrap;
}

.tickets-bulk-select {
  min-width: 110px;
  max-width: 140px;
  font-size: 0.8rem;
}

.tickets-bulk-actions {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  margin-left: 0.25rem;
  flex-shrink: 0;
}

.tickets-bulk-apply {
  margin-left: 0;
}

.tickets-bulk-clear {
  margin-left: 0;
}

/* List content area: everything below the bulk bar (one row down) */
.tickets-list-content {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

/* —— Bulk confirm modal —— */
.tickets-bulk-confirm-modal .modal-content {
  border: none;
  border-radius: 14px;
  box-shadow: 0 20px 50px rgba(0, 0, 0, 0.15);
}

.tickets-bulk-confirm-icon {
  width: 56px;
  height: 56px;
  margin: 0 auto;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--tk-accent) 0%, #0e7490 100%);
  color: #fff;
  font-size: 1.5rem;
  display: flex;
  align-items: center;
  justify-content: center;
}

.tickets-bulk-confirm-modal .modal-body {
  padding-top: 1rem;
}

.tickets-bulk-confirm-modal #bulk-confirm-summary {
  font-size: 0.85rem;
  max-width: 320px;
  margin-left: auto;
  margin-right: auto;
}

/* —— Ticket list: single row per ticket (Gmail-style) —— */
.tickets-list {
  list-style: none;
  margin: 0;
  padding: 0;
  flex: 1;
  min-height: 0;
  overflow-y: auto;
}

.tickets-list .tickets-list-item {
  display: grid;
  grid-template-columns: auto 1fr auto;
  grid-template-rows: auto auto;
  gap: 0 0.75rem;
  align-items: center;
  padding: 0.6rem 1rem;
  border-bottom: 1px solid var(--tk-border);
  cursor: pointer;
  transition: background 0.15s ease;
  min-height: 56px;
}

.tickets-list .tk-item-checkbox-wrap {
  grid-row: 1 / -1;
  margin: 0;
  display: flex;
  align-items: center;
  cursor: pointer;
  padding: 0.25rem;
}

.tickets-list .tk-item-checkbox {
  width: 1.1rem;
  height: 1.1rem;
  cursor: pointer;
  accent-color: var(--tk-accent);
}

.tickets-list .tk-item-checkbox-wrap:hover .tk-item-checkbox {
  opacity: 1;
}

.tickets-list .tickets-list-item-new {
  animation: tickets-new-row 2s ease-out;
}

@keyframes tickets-new-row {
  0% {
    background: rgba(22, 163, 74, 0.2);
    box-shadow: inset 0 0 0 2px var(--tk-accent-green);
  }
  100% {
    background: transparent;
    box-shadow: none;
  }
}

.tickets-list .tickets-list-item:hover {
  background: var(--tk-bg);
}

.tickets-list .tickets-list-item.active {
  background: rgba(8, 145, 178, 0.06);
  border-left: 3px solid var(--tk-accent);
  padding-left: calc(1rem - 3px);
}

.tickets-list .tk-item-content {
  min-width: 0;
  grid-column: 2;
}

.tickets-list .tk-item-views {
  font-size: 0.7rem;
  color: var(--tk-muted);
  margin-left: 0.35rem;
}

.tickets-list .tk-item-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.4rem;
  margin-bottom: 0.15rem;
}

.tickets-list .tk-item-number {
  font-size: 0.8rem;
  font-weight: 600;
  color: var(--tk-accent);
}

.tickets-list .tk-item-badge {
  display: inline-block;
  padding: 0.1rem 0.45rem;
  border-radius: 6px;
  font-size: 0.65rem;
  font-weight: 500;
  line-height: 1.35;
}

.tickets-list .tk-item-badge.tk-item-status.status-new { background: var(--tk-accent); color: #fff; }
.tickets-list .tk-item-badge.tk-item-status.status-in-progress { background: #fef3c7; color: #92400e; }
.tickets-list .tk-item-badge.tk-item-status.status-reopened { background: #dbeafe; color: #1e40af; }
.tickets-list .tk-item-badge.tk-item-status.status-resolved { background: #d1fae5; color: #065f46; }
.tickets-list .tk-item-badge.tk-item-status.status-closed { background: var(--tk-border); color: var(--tk-muted); }

.tickets-list .tk-item-badge.tk-item-assigned {
  background: var(--tk-border);
  color: var(--tk-muted);
  font-weight: 400;
  max-width: 7em;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.tickets-list .tk-item-badge.tk-item-merged {
  background: rgba(8, 145, 178, 0.12);
  color: var(--tk-accent);
  font-weight: 500;
  max-width: 10em;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.tickets-list .tk-item-badge.tk-item-department {
  background: #ede9fe;
  color: #5b21b6;
  font-weight: 500;
  max-width: 8em;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.tickets-list .tk-item-subject {
  font-size: 0.85rem;
  color: var(--tk-text);
  font-weight: 500;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.tickets-list .tk-item-sender {
  font-size: 0.72rem;
  color: var(--tk-muted);
  margin-top: 0.1rem;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.tickets-list .tk-item-attachment {
  color: var(--tk-muted);
  font-size: 0.75rem;
  margin-left: 0.25rem;
}

.tickets-list .tk-item-attachment .bi {
  vertical-align: middle;
}

.tickets-list .tk-item-date {
  grid-row: 1 / -1;
  grid-column: 3;
  justify-self: end;
  font-size: 0.7rem;
  color: var(--tk-muted);
  text-align: right;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  justify-content: center;
}

.tickets-list .tk-item-time {
  font-size: 0.65rem;
  color: var(--tk-muted);
  display: block;
  margin-top: 0.08rem;
}

/* —— Detail panel (shown when a ticket is selected) —— */
.tickets-main {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-width: 380px;
  background: var(--tk-bg);
}

.tickets-main.d-none {
  flex: 0 0 0;
  min-width: 0;
  overflow: hidden;
}

/* —— Detail: thread + info panel —— */
.tickets-detail {
  flex: 1;
  display: flex;
  min-height: 0;
  position: relative;
}

/* —— AI decision suggestion banner (top of ticket detail) —— */
.ticket-ai-decision-banner-wrap {
  flex-shrink: 0;
  padding: 0.75rem 1rem 0.75rem;
  overflow: hidden;
}

.ticket-ai-decision-banner {
  position: relative;
  background: linear-gradient(135deg, rgba(6, 182, 212, 0.06) 0%, rgba(6, 182, 212, 0.02) 100%);
  border: 1px solid rgba(6, 182, 212, 0.35);
  border-radius: 14px;
  padding: 1rem 1.25rem 1rem;
  box-shadow: 0 4px 20px rgba(6, 182, 212, 0.12), 0 0 0 1px rgba(255, 255, 255, 0.5) inset;
  font-size: 0.875rem;
}

.ticket-ai-decision-banner-close {
  position: absolute;
  top: 0.6rem;
  right: 0.6rem;
  width: 28px;
  height: 28px;
  padding: 0;
  border: none;
  border-radius: 8px;
  background: transparent;
  color: var(--tk-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: color 0.2s ease, background 0.2s ease;
}

.ticket-ai-decision-banner-close:hover {
  color: var(--tk-text);
  background: rgba(0, 0, 0, 0.06);
}

.ticket-ai-decision-banner-header {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: 0.6rem;
  padding-right: 2rem;
}

.ticket-ai-decision-banner-icon {
  width: 32px;
  height: 32px;
  border-radius: 10px;
  background: linear-gradient(135deg, var(--tk-accent) 0%, #0e7490 100%);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1rem;
  box-shadow: 0 2px 8px rgba(6, 182, 212, 0.3);
}

.ticket-ai-decision-banner-title {
  font-weight: 600;
  color: var(--tk-text);
}

.ticket-ai-decision-banner-confidence {
  margin-left: auto;
  padding: 0.2rem 0.6rem;
  border-radius: 999px;
  font-size: 0.75rem;
  font-weight: 600;
}

.ticket-ai-banner-confidence-high {
  background: rgba(22, 163, 74, 0.15);
  color: var(--tk-accent-green);
}

.ticket-ai-banner-confidence-mid {
  background: rgba(217, 119, 6, 0.15);
  color: #b45309;
}

.ticket-ai-banner-confidence-low {
  background: rgba(107, 114, 128, 0.2);
  color: var(--tk-muted);
}

.ticket-ai-decision-banner-reasoning {
  margin: 0 0 1rem 0;
  color: var(--tk-muted);
  line-height: 1.5;
  font-size: 0.85rem;
}

.ticket-ai-decision-banner-actions {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  flex-wrap: wrap;
}

.ticket-ai-decision-banner-actions .btn {
  transition: transform 0.15s ease, box-shadow 0.2s ease;
}

.ticket-ai-decision-banner-actions .btn:hover {
  transform: translateY(-1px);
}

.ticket-ai-decision-banner-actions .btn-success {
  box-shadow: 0 2px 8px rgba(22, 163, 74, 0.25);
}

/* Banner enter animation */
.ticket-ai-decision-banner-wrap.ticket-ai-decision-banner-enter {
  opacity: 0;
  transform: translateY(-12px);
  transition: opacity 0.3s ease, transform 0.35s cubic-bezier(0.34, 1.56, 0.64, 1);
}

.ticket-ai-decision-banner-wrap.ticket-ai-decision-banner-enter.ticket-ai-decision-banner-visible {
  opacity: 1;
  transform: translateY(0);
}

/* Banner leave animation */
.ticket-ai-decision-banner-wrap.ticket-ai-decision-banner-leave {
  opacity: 0;
  transform: translateY(-8px) scale(0.98);
  transition: opacity 0.25s ease, transform 0.25s ease;
}

.tickets-thread-panel {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-width: 0;
  background: var(--tk-surface);
  border-right: 1px solid var(--tk-border);
  box-shadow: var(--tk-shadow);
}

.tickets-thread-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  padding: 0.65rem 1rem;
  border-bottom: 1px solid var(--tk-border);
  flex-shrink: 0;
}

.tickets-thread-meta {
  flex: 1;
  min-width: 0;
}

.tickets-thread-number {
  font-weight: 600;
  color: var(--tk-accent);
  font-size: 0.8rem;
  margin-right: 0.4rem;
}

.tickets-thread-subject {
  font-size: 0.9rem;
  color: var(--tk-text);
}

.tickets-thread-header-actions {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  flex-shrink: 0;
}

.tickets-header-btn {
  width: 36px;
  height: 36px;
  padding: 0;
  border: 1px solid var(--tk-border);
  border-radius: 10px;
  background: var(--tk-surface);
  color: var(--tk-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: color 0.2s ease, background 0.2s ease, border-color 0.2s ease, transform 0.15s ease;
}

.tickets-header-btn:hover {
  background: var(--tk-bg);
  color: var(--tk-text);
  border-color: var(--tk-accent);
}

.tickets-header-btn:active {
  transform: scale(0.96);
}

.tickets-header-btn .bi {
  font-size: 1.1rem;
}

.tickets-header-btn-close:hover {
  color: var(--tk-accent);
}

.tickets-header-btn-audit:hover,
.tickets-header-btn-note:hover,
.tickets-header-btn-drafts:hover {
  color: var(--tk-accent);
  border-color: var(--tk-accent);
}

.tickets-header-btn-delete:hover {
  color: #dc2626;
  border-color: #dc2626;
  background: rgba(220, 38, 38, 0.06);
}

/* Fancy tooltips for header (and other ticket tooltips) */
.tickets-app .tooltip-inner {
  font-size: 0.75rem;
  padding: 0.4rem 0.65rem;
  border-radius: 8px;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
  font-weight: 500;
  max-width: 220px;
}

.tickets-app .tooltip.bs-tooltip-bottom .tooltip-arrow::before,
.tickets-app .tooltip.bs-tooltip-top .tooltip-arrow::before {
  border-bottom-color: rgba(0, 0, 0, 0.9);
}

/* Merge modal: choose primary ticket */
.tickets-merge-primary-list {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.tickets-merge-primary-option {
  display: flex;
  align-items: flex-start;
  gap: 0.5rem;
  padding: 0.6rem 0.75rem;
  border: 1px solid var(--tk-border);
  border-radius: 10px;
  cursor: pointer;
  transition: background 0.15s ease, border-color 0.15s ease;
}

.tickets-merge-primary-option:hover {
  background: var(--tk-bg);
}

.tickets-merge-primary-option input[type="radio"] {
  margin-top: 0.2rem;
  accent-color: var(--tk-accent);
}

.tickets-merge-primary-number {
  font-weight: 600;
  color: var(--tk-accent);
  flex-shrink: 0;
}

.tickets-merge-primary-subject {
  flex: 1;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.tickets-merge-primary-from {
  font-size: 0.8rem;
  flex-shrink: 0;
}

/* Detail panel: merged-into banner (when viewing a child ticket) */
.tickets-info-merged-into {
  padding: 0.5rem 0.75rem;
  margin: 0 0 0.75rem 0;
  background: rgba(8, 145, 178, 0.08);
  border-left: 3px solid var(--tk-accent);
  border-radius: 0 8px 8px 0;
}

.tickets-merged-into-inner {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0.35rem 0.5rem;
  font-size: 0.8rem;
}

.tickets-merged-into-inner .bi {
  color: var(--tk-accent);
}

.tickets-merged-into-link {
  color: var(--tk-accent);
  font-weight: 500;
  text-decoration: none;
}

.tickets-merged-into-link:hover {
  text-decoration: underline;
}

/* Detail panel: merged children list (when primary has merged tickets) */
.tickets-merged-children-list {
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
}

.tickets-merged-child-row {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0.35rem 0.5rem;
  padding: 0.4rem 0.5rem;
  background: var(--tk-bg);
  border-radius: 8px;
  font-size: 0.8rem;
}

.tickets-merged-child-number {
  font-weight: 600;
  color: var(--tk-accent);
}

.tickets-merged-child-subject {
  flex: 1;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.tickets-merged-child-from {
  font-size: 0.75rem;
}

.tickets-unmerge-one {
  font-size: 0.75rem;
  margin-left: auto;
}

.tickets-thread-messages {
  flex: 1;
  overflow-y: auto;
  padding: 1rem 1.25rem;
  display: flex;
  flex-direction: column;
  gap: 0;
}

/* Google AI–style loading: bouncing dots + label when content/cleanup is loading */
.tickets-detail-loading {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  min-height: 200px;
  padding: 2rem;
  color: var(--tk-muted);
  font-size: 0.85rem;
}

.tickets-detail-loading-dots {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  margin-bottom: 0.85rem;
}

.tickets-detail-loading-dots span {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--tk-accent);
  opacity: 0.7;
  animation: tickets-detail-bounce 1.4s ease-in-out infinite both;
}

.tickets-detail-loading-dots span:nth-child(1) { animation-delay: -0.32s; }
.tickets-detail-loading-dots span:nth-child(2) { animation-delay: -0.16s; }
.tickets-detail-loading-dots span:nth-child(3) { animation-delay: 0s; }

@keyframes tickets-detail-bounce {
  0%, 80%, 100% { transform: scale(0.75); opacity: 0.5; }
  40% { transform: scale(1); opacity: 1; }
}

.tickets-detail-loading-label {
  font-weight: 500;
  color: var(--tk-text);
}

/* Thread messages – professional email style (minimal boxes) */
.tickets-message {
  display: flex;
  gap: 0.75rem;
  max-width: 100%;
  padding: 0.85rem 0;
  border-bottom: 1px solid var(--tk-border);
}

.tickets-message:last-child {
  border-bottom: none;
}

.tickets-message.tickets-message-customer {
  flex-direction: row;
}

.tickets-message.tickets-message-agent {
  flex-direction: row;
  background: linear-gradient(90deg, rgba(22, 163, 74, 0.04) 0%, transparent 8%);
  margin: 0 -1.25rem;
  padding-left: 1.25rem;
  padding-right: 1.25rem;
}

.tickets-message-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--tk-border);
  color: var(--tk-muted);
  font-size: 0.75rem;
  font-weight: 600;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.tickets-message.tickets-message-agent .tickets-message-avatar {
  background: var(--tk-accent-green);
  color: #fff;
}

.tickets-message-bubble {
  flex: 1;
  min-width: 0;
  padding: 0;
  font-size: 0.8125rem;
  border: none;
  background: transparent;
  border-radius: 0;
}

.tickets-message-header {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  align-items: baseline;
  margin-bottom: 0.4rem;
  gap: 0.5rem;
}

.tickets-message-from {
  font-weight: 600;
  font-size: 0.8125rem;
  color: var(--tk-text);
}

.tickets-message-date {
  font-size: 0.75rem;
  color: var(--tk-muted);
  font-weight: 400;
}

.tickets-message-source-ticket {
  font-size: 0.7rem;
  padding: 0.1rem 0.4rem;
  background: rgba(8, 145, 178, 0.12);
  color: var(--tk-accent);
  border-radius: 6px;
  font-weight: 500;
}

.tickets-message-meta {
  font-size: 0.75rem;
  color: var(--tk-muted);
  margin-bottom: 0.5rem;
}

.tickets-message-meta-row {
  margin-bottom: 0.15rem;
}

.tickets-message-meta-label {
  font-weight: 600;
  color: var(--tk-text);
  margin-right: 0.25rem;
}

.tickets-message-attachments {
  font-size: 0.75rem;
  margin-top: 0.5rem;
  margin-bottom: 0.25rem;
}

.tickets-message-attachments-loading {
  color: var(--tk-muted);
  font-style: italic;
}

.tickets-message-attachment-link {
  display: inline-block;
  margin-right: 0.75rem;
  margin-bottom: 0.2rem;
  color: var(--tk-accent);
  text-decoration: none;
}

.tickets-message-attachment-link:hover {
  text-decoration: underline;
}

.tickets-message-attachment-link .bi {
  margin-right: 0.2rem;
}

.tickets-message-attachment-wrap {
  display: inline-block;
  vertical-align: top;
  margin-right: 0.75rem;
  margin-bottom: 0.5rem;
}

.tickets-audio-play-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.5rem;
  height: 1.5rem;
  margin-right: 0.35rem;
  padding: 0;
  border: none;
  border-radius: 50%;
  background: var(--tk-accent);
  color: #fff;
  cursor: pointer;
  vertical-align: middle;
}

.tickets-audio-play-btn:hover:not(:disabled) {
  opacity: 0.9;
}

.tickets-audio-play-btn:disabled {
  opacity: 0.6;
  cursor: default;
}

/* —— Attachment preview modal —— */
.tickets-attachment-preview-body {
  min-height: 280px;
  max-height: 75vh;
  display: flex;
  flex-direction: column;
}

.tickets-attachment-preview-content {
  flex: 1;
  min-height: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--tk-bg);
  overflow: auto;
}

.tickets-attachment-preview-content iframe {
  width: 100%;
  min-height: 70vh;
  border: none;
}

.tickets-attachment-preview-content img {
  max-width: 100%;
  max-height: 75vh;
  object-fit: contain;
  display: block;
}

.tickets-attachment-preview-content pre,
.tickets-attachment-preview-content .tickets-attachment-text-preview {
  width: 100%;
  margin: 0;
  padding: 1rem;
  text-align: left;
  white-space: pre-wrap;
  word-break: break-word;
  font-size: 0.85rem;
  max-height: 70vh;
  overflow: auto;
}

.tickets-attachment-download-only {
  background: var(--tk-bg);
}

.tickets-audio-play-btn .bi {
  margin: 0;
  font-size: 0.65rem;
}

.tickets-audio-player-slot {
  display: block;
  margin-top: 0.25rem;
  min-width: 200px;
}

.tickets-audio-player-slot audio {
  display: block;
  width: 100%;
  max-width: 280px;
  height: 32px;
}

.tickets-message-body,
.tickets-message-preview {
  font-size: 0.8125rem;
  line-height: 1.5;
  color: var(--tk-text);
  white-space: pre-wrap;
  word-break: break-word;
}

.tickets-message-body.tickets-message-html {
  white-space: normal;
  line-height: 1.55;
}

.tickets-message-body.tickets-message-html p {
  margin: 0 0 0.5em 0;
}

.tickets-message-body.tickets-message-html p:last-child {
  margin-bottom: 0;
}

.tickets-message-preview {
  max-height: 140px;
  overflow: hidden;
}

.tickets-message-preview.expanded {
  max-height: none;
}

.tickets-message-toggle {
  font-size: 0.75rem;
  color: var(--tk-accent);
  cursor: pointer;
  margin-top: 0.35rem;
  display: inline-block;
}

.tickets-message-toggle:hover {
  text-decoration: underline;
}

.tickets-message-actions {
  margin-top: 0.5rem;
  padding-top: 0.35rem;
  border-top: 1px solid transparent;
}

.tickets-message-actions .btn-link {
  font-size: 0.75rem;
  padding: 0;
  color: var(--tk-accent);
  text-decoration: none;
}

.tickets-message-actions .btn-link:hover {
  color: #0e7490;
  text-decoration: underline;
}

/* —— Ticket info panel (right) —— */
.tickets-info-panel {
  width: 260px;
  min-width: 240px;
  flex-shrink: 0;
  background: var(--tk-surface);
  border-left: 1px solid var(--tk-border);
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  padding: 0;
}

.tickets-info-tabs {
  border-bottom: 1px solid var(--tk-border);
  padding: 0.5rem 0.75rem 0 0.75rem;
  margin: 0;
  flex-shrink: 0;
  display: flex;
  gap: 0.25rem;
}

.tickets-info-tabs .nav-item {
  flex: 1;
}

.tickets-info-tabs .nav-link {
  font-size: 0.75rem;
  font-weight: 500;
  color: var(--tk-muted);
  border: none;
  border-bottom: 2px solid transparent;
  padding: 0.5rem 0.4rem;
  background: transparent;
  border-radius: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: color 0.2s ease, border-color 0.2s ease;
  position: relative;
}

.tickets-info-tabs .nav-link:hover {
  color: var(--tk-text);
  border-bottom-color: var(--tk-border);
}

.tickets-info-tabs .nav-link.active {
  color: var(--tk-accent);
  border-bottom-color: var(--tk-accent);
  background: transparent;
}

.tickets-info-tabs .badge {
  font-size: 0.65rem;
  padding: 0.15rem 0.35rem;
  font-weight: 600;
}

.tickets-info-tab-content {
  flex: 1;
  overflow-y: auto;
  padding: 1rem 1.25rem;
}

.tickets-info-tab-content .tab-pane {
  min-height: 0;
}

.tickets-info-section {
  margin-bottom: 1.25rem;
}

.tickets-info-section:last-child {
  margin-bottom: 0;
}

/* Checklist styles */
.tickets-checklist-container {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.tickets-checklist-item {
  display: flex;
  align-items: flex-start;
  gap: 0.5rem;
  padding: 0.5rem;
  border-radius: 6px;
  background: var(--tk-bg);
  transition: background 0.2s ease;
}

.tickets-checklist-item:hover {
  background: #e5e7eb;
}

.tickets-checklist-item.completed {
  opacity: 0.7;
}

.tickets-checklist-item input[type="checkbox"] {
  margin-top: 0.2rem;
  flex-shrink: 0;
}

.tickets-checklist-item-content {
  flex: 1;
  min-width: 0;
}

.tickets-checklist-item-title {
  font-size: 0.8rem;
  color: var(--tk-text);
  margin-bottom: 0.15rem;
  word-break: break-word;
}

.tickets-checklist-item.completed .tickets-checklist-item-title {
  text-decoration: line-through;
  color: var(--tk-muted);
}

.tickets-checklist-item-description {
  font-size: 0.7rem;
  color: var(--tk-muted);
  word-break: break-word;
}

.tickets-checklist-item-actions {
  display: flex;
  gap: 0.25rem;
  flex-shrink: 0;
}

.tickets-checklist-item-actions .btn {
  padding: 0.15rem 0.3rem;
  font-size: 0.7rem;
  opacity: 0;
  transition: opacity 0.2s ease;
}

.tickets-checklist-item:hover .tickets-checklist-item-actions .btn {
  opacity: 1;
}

.tickets-checklist-progress {
  font-size: 0.7rem;
  color: var(--tk-muted);
  margin-bottom: 0.5rem;
}

/* AI Insights styles */
.tickets-ai-summary {
  font-size: 0.8rem;
  line-height: 1.6;
  color: var(--tk-text);
  white-space: pre-wrap;
  word-break: break-word;
  padding: 0.75rem;
  background: var(--tk-bg);
  border-radius: 6px;
  border-left: 3px solid var(--tk-accent);
}

.alert-sm {
  padding: 0.4rem 0.6rem;
  font-size: 0.75rem;
  margin-bottom: 0.5rem;
}

.tickets-lis-matches {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.tickets-lis-match {
  padding: 0.6rem;
  background: var(--tk-bg);
  border-radius: 6px;
  border-left: 3px solid var(--tk-accent);
}

.tickets-lis-match-linked {
  border-left-color: var(--tk-accent-green);
}

.tickets-lis-match-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 0.4rem;
}

.tickets-lis-match-accession {
  font-weight: 600;
  font-size: 0.8rem;
  color: var(--tk-text);
}

.tickets-lis-match-confidence {
  font-size: 0.65rem;
  color: var(--tk-muted);
}

.tickets-lis-match-details {
  font-size: 0.75rem;
  color: var(--tk-muted);
  margin-bottom: 0.4rem;
}

.tickets-lis-match-actions {
  display: flex;
  gap: 0.5rem;
}

.tickets-lis-match-actions .btn {
  font-size: 0.7rem;
  padding: 0.2rem 0.5rem;
}

.tickets-lis-match-procedures {
  font-size: 0.75rem;
  color: var(--tk-muted);
}
.tickets-lis-match-procedures .tickets-lis-procedure {
  display: inline-block;
  margin-right: 0.5rem;
}
.tickets-lis-details-panel {
  font-size: 0.8rem;
}
.tickets-lis-details-panel ul {
  padding-left: 1rem;
}

/* AI Chat styles */
.tickets-ai-chat-container {
  display: flex;
  flex-direction: column;
  height: 300px;
  border: 1px solid var(--tk-border);
  border-radius: 6px;
  background: var(--tk-surface);
}

.tickets-ai-chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 0.75rem;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.tickets-ai-chat-message {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
  max-width: 85%;
}

.tickets-ai-chat-message.user {
  align-self: flex-end;
}

.tickets-ai-chat-message.assistant {
  align-self: flex-start;
}

.tickets-ai-chat-message-bubble {
  padding: 0.5rem 0.75rem;
  border-radius: 8px;
  font-size: 0.8rem;
  line-height: 1.5;
  word-break: break-word;
}

.tickets-ai-chat-message.user .tickets-ai-chat-message-bubble {
  background: var(--tk-accent);
  color: #fff;
}

.tickets-ai-chat-message.assistant .tickets-ai-chat-message-bubble {
  background: var(--tk-bg);
  color: var(--tk-text);
}

.tickets-ai-chat-message-meta {
  font-size: 0.65rem;
  color: var(--tk-muted);
  padding: 0 0.25rem;
}

.tickets-ai-chat-suggestions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
  margin-top: 0.5rem;
}

.tickets-ai-chat-suggestion {
  font-size: 0.7rem;
  padding: 0.25rem 0.5rem;
  background: var(--tk-bg);
  border: 1px solid var(--tk-border);
  border-radius: 4px;
  cursor: pointer;
  transition: background 0.2s ease, border-color 0.2s ease;
}

.tickets-ai-chat-suggestion:hover {
  background: var(--tk-accent);
  border-color: var(--tk-accent);
  color: #fff;
}

.tickets-ai-chat-input-wrap {
  display: flex;
  gap: 0.5rem;
  padding: 0.5rem;
  border-top: 1px solid var(--tk-border);
  flex-shrink: 0;
}

.tickets-ai-chat-input-wrap .form-control {
  flex: 1;
  font-size: 0.8rem;
}

.tickets-ai-chat-input-wrap .btn {
  flex-shrink: 0;
}

.tickets-info-heading {
  font-size: 0.7rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--tk-muted);
  margin: 0 0 0.6rem 0;
  padding-bottom: 0.35rem;
  border-bottom: 1px solid var(--tk-border);
}

.tickets-info-row {
  margin-bottom: 0.6rem;
}

.tickets-info-row:last-child {
  margin-bottom: 0;
}

.tickets-info-label {
  display: block;
  font-size: 0.75rem;
  color: var(--tk-muted);
  margin-bottom: 0.2rem;
}

.tickets-info-row .form-select {
  width: 100%;
  font-size: 0.8rem;
  border-radius: 6px;
  border-color: var(--tk-border);
}

.tickets-info-views {
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--tk-text);
}

.tickets-info-actions .btn {
  border-radius: 6px;
}

.tickets-info-actions .btn-success {
  background: var(--tk-accent-green);
  border-color: var(--tk-accent-green);
}

.tickets-info-actions .btn-success:hover {
  background: #15803d;
  border-color: #15803d;
  color: #fff;
}

.tickets-info-notes {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.tickets-info-note {
  padding: 0.6rem 0.75rem;
  background: var(--tk-bg);
  border-radius: 6px;
  border: none;
  border-left: 3px solid var(--tk-accent);
  font-size: 0.8rem;
}

.tickets-info-note-meta {
  font-size: 0.7rem;
  color: var(--tk-muted);
  margin-bottom: 0.25rem;
}

.tickets-info-note-text {
  color: var(--tk-text);
  white-space: pre-wrap;
  word-break: break-word;
  line-height: 1.45;
}

/* —— Toasts —— */
.tickets-toast-container {
  position: fixed;
  top: 1rem;
  right: 1rem;
  z-index: 9999;
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  max-width: 360px;
}

.tickets-toast {
  padding: 0.5rem 0.75rem;
  border-radius: 8px;
  background: var(--tk-surface);
  border: 1px solid var(--tk-border);
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.1);
  font-size: 0.8rem;
  color: var(--tk-text);
  display: flex;
  align-items: flex-start;
  gap: 0.4rem;
}

.tickets-toast .bi {
  flex-shrink: 0;
  margin-top: 0.1rem;
}

.tickets-toast.success { border-left: 4px solid var(--tk-accent-green); }
.tickets-toast.success .bi { color: var(--tk-accent-green); }
.tickets-toast.danger { border-left: 4px solid #dc2626; }
.tickets-toast.danger .bi { color: #dc2626; }
.tickets-toast.info { border-left: 4px solid var(--tk-accent); }
.tickets-toast.info .bi { color: var(--tk-accent); }

/* —— Responsive —— */
@media (max-width: 992px) {
  .tickets-detail {
    flex-direction: column;
  }

  .tickets-thread-panel {
    border-right: none;
    border-bottom: 1px solid var(--tk-border);
  }

  .tickets-info-panel {
    width: 100%;
    min-width: 0;
    border-left: none;
    border-top: 1px solid var(--tk-border);
  }
}

@media (max-width: 768px) {
  .tickets-sidebar {
    width: 56px;
    padding: 0.75rem 0;
  }

  .tickets-list-view {
    flex: 1 1 auto;
    min-width: 0;
  }

  .tickets-app-body.tickets-detail-open .tickets-list-view {
    display: none;
  }

  .tickets-main:not(.d-none) {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    z-index: 10;
    background: var(--tk-surface);
    min-width: 0;
  }
}

/* —— Activity slide-out panel (timeline, last action first) —— */
.tickets-activity-panel {
  position: absolute;
  top: 0;
  right: 0;
  bottom: 0;
  width: 380px;
  max-width: 100%;
  background: var(--tk-surface);
  border-left: 1px solid var(--tk-border);
  box-shadow: -4px 0 24px rgba(0, 0, 0, 0.08);
  display: flex;
  flex-direction: column;
  z-index: 20;
  transform: translateX(100%);
  transition: transform 0.25s ease, box-shadow 0.25s ease;
  overflow: hidden;
}

.tickets-activity-panel.tickets-activity-panel-open {
  transform: translateX(0);
}

.tickets-activity-panel-header {
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 1.25rem 1.5rem;
  border-bottom: 1px solid var(--tk-border);
  background: var(--tk-surface);
}

.tickets-activity-panel-title {
  font-size: 1.25rem;
  font-weight: 700;
  margin: 0;
  color: var(--tk-text);
  letter-spacing: -0.02em;
}

.tickets-activity-panel-close {
  padding: 0.35rem;
  opacity: 0.6;
  border-radius: 6px;
}

.tickets-activity-panel-close:hover {
  opacity: 1;
  background: var(--tk-bg);
}

.tickets-activity-panel-body {
  flex: 1;
  overflow-y: auto;
  padding: 1.25rem 1.5rem;
}

.tickets-activity-loading,
.tickets-activity-empty {
  font-size: 0.9rem;
}

/* Timeline: vertical line + entries (last action first) */
.tickets-activity-timeline {
  list-style: none;
  margin: 0;
  padding: 0;
  padding-left: 1.5rem;
  border-left: 2px solid var(--tk-border);
  margin-left: 0.5rem;
}

.tickets-activity-timeline li {
  position: relative;
  padding-bottom: 1.35rem;
}

.tickets-activity-timeline li:last-child {
  padding-bottom: 0;
}

.tickets-activity-timeline li::before {
  content: "";
  position: absolute;
  left: -1.5rem;
  top: 0.4rem;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--tk-accent);
  margin-left: -2px;
  transform: translateX(-50%);
  box-sizing: border-box;
}

.tickets-activity-entry-summary {
  font-size: 0.9rem;
  font-weight: 500;
  color: var(--tk-text);
  line-height: 1.4;
  margin-bottom: 0.2rem;
}

.tickets-activity-entry-meta {
  font-size: 0.8rem;
  color: var(--tk-muted);
  line-height: 1.35;
}

/* —— Compose pop-out (Gmail-style, bottom-right) —— */
.tickets-compose-new {
  width: 100%;
  border-radius: 8px;
  font-weight: 500;
  margin-bottom: 0.25rem;
}

.compose-popout {
  position: fixed;
  bottom: 0;
  right: 24px;
  width: 480px;
  max-width: calc(100vw - 48px);
  height: 0;
  opacity: 0;
  visibility: hidden;
  transform: translateY(20px) scale(0.98);
  transition: height 0.25s cubic-bezier(0.4, 0, 0.2, 1), opacity 0.25s ease, visibility 0.25s, transform 0.25s cubic-bezier(0.4, 0, 0.2, 1);
  z-index: 1050;
  display: flex;
  align-items: flex-end;
  pointer-events: none;
}

.compose-popout.compose-open {
  height: 580px;
  max-height: 85vh;
  opacity: 1;
  visibility: visible;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}

.compose-popout-window {
  width: 100%;
  height: 100%;
  min-height: 420px;
  background: var(--tk-surface);
  border-radius: 12px 12px 0 0;
  box-shadow: 0 -4px 24px rgba(0, 0, 0, 0.12), 0 0 1px rgba(0, 0, 0, 0.08);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  border: 1px solid var(--tk-border);
  border-bottom: none;
}

.compose-popout-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0.6rem 1rem;
  background: linear-gradient(135deg, var(--tk-accent) 0%, #0e7490 100%);
  color: #fff;
  flex-shrink: 0;
}

.compose-popout-title {
  font-size: 0.95rem;
  font-weight: 600;
  margin: 0;
}

.compose-popout-header-actions {
  display: flex;
  gap: 0.25rem;
}

.compose-popout-btn {
  width: 32px;
  height: 32px;
  padding: 0;
  border: none;
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.2);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: background 0.2s ease;
}

.compose-popout-btn:hover {
  background: rgba(255, 255, 255, 0.35);
}

.compose-popout-body {
  flex: 1;
  overflow-y: auto;
  padding: 0.75rem 1rem;
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
}

.compose-field-row {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  flex-shrink: 0;
}

.compose-field-label {
  width: 36px;
  flex-shrink: 0;
  font-size: 0.8rem;
  color: var(--tk-muted);
  margin: 0;
}

.compose-cc-toggle,
.compose-bcc-toggle {
  width: 36px;
  flex-shrink: 0;
  font-size: 0.8rem;
  color: var(--tk-accent);
  cursor: pointer;
  margin: 0;
}

.compose-cc-toggle:hover,
.compose-bcc-toggle:hover {
  text-decoration: underline;
}

.compose-field-input-wrap {
  flex: 1;
  min-width: 0;
  position: relative;
}

.compose-field-input {
  width: 100%;
  padding: 0.4rem 0.5rem;
  border: 1px solid var(--tk-border);
  border-radius: 8px;
  font-size: 0.85rem;
  background: var(--tk-surface);
  color: var(--tk-text);
}

.compose-field-input:focus {
  outline: none;
  border-color: var(--tk-accent);
  box-shadow: 0 0 0 2px rgba(8, 145, 178, 0.15);
}

.compose-subject {
  flex: 1;
  margin-left: 36px;
}

.compose-field-row.compose-cc-row .compose-subject,
.compose-field-row.compose-bcc-row .compose-subject {
  margin-left: 0;
}

.compose-suggestions {
  position: absolute;
  left: 0;
  right: 0;
  top: 100%;
  margin-top: 2px;
  max-height: 220px;
  overflow-y: auto;
  background: var(--tk-surface);
  border: 1px solid var(--tk-border);
  border-radius: 8px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.12);
  z-index: 10;
  list-style: none;
  padding: 0.25rem 0;
  margin: 0;
}

.compose-suggestions[aria-hidden="true"] {
  display: none;
}

.compose-suggestion-item {
  padding: 0.45rem 0.75rem;
  font-size: 0.85rem;
  cursor: pointer;
  display: flex;
  flex-direction: column;
  gap: 0.1rem;
}

.compose-suggestion-item:hover,
.compose-suggestion-item.compose-suggestion-active {
  background: rgba(8, 145, 178, 0.08);
}

.compose-suggestion-email {
  font-weight: 500;
  color: var(--tk-text);
}

.compose-suggestion-name {
  font-size: 0.75rem;
  color: var(--tk-muted);
}

.compose-editor-wrap {
  flex: 1;
  min-height: 180px;
  margin-top: 0.25rem;
  border: 1px solid var(--tk-border);
  border-radius: 8px;
  overflow: hidden;
  background: #fff;
}

.compose-editor {
  min-height: 180px;
}

.compose-editor .ql-editor {
  min-height: 170px;
  font-size: 0.9rem;
}

.compose-attachments-wrap {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem;
  margin-top: 0.35rem;
  flex-shrink: 0;
}

.compose-attachments-list {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
}

.compose-attachment-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.25rem 0.5rem;
  background: var(--tk-bg);
  border-radius: 6px;
  font-size: 0.8rem;
  color: var(--tk-text);
}

.compose-attachment-chip .bi-x {
  cursor: pointer;
  color: var(--tk-muted);
}

.compose-attachment-chip .bi-x:hover {
  color: var(--tk-text);
}

.compose-attach-btn {
  padding: 0.35rem 0.6rem;
  font-size: 0.8rem;
  border: 1px dashed var(--tk-border);
  border-radius: 8px;
  background: transparent;
  color: var(--tk-muted);
  cursor: pointer;
  transition: color 0.2s, border-color 0.2s;
}

.compose-attach-btn:hover {
  color: var(--tk-accent);
  border-color: var(--tk-accent);
}

.compose-popout-footer {
  padding: 0.6rem 1rem;
  border-top: 1px solid var(--tk-border);
  display: flex;
  align-items: center;
  gap: 0.5rem;
  flex-shrink: 0;
}

.compose-send-btn {
  border-radius: 8px;
  font-weight: 500;
}

.compose-draft-btn {
  border-radius: 8px;
}

.compose-discard-btn {
  border-radius: 8px;
}

.compose-send-status {
  margin-left: auto;
}

/* Drafts button and dropdown in ticket header */
.tickets-header-drafts-dropdown .tickets-header-btn-drafts {
  position: relative;
}

.tickets-header-drafts-badge {
  position: absolute;
  top: 2px;
  right: 2px;
  min-width: 1.1rem;
  height: 1.1rem;
  padding: 0 0.25rem;
  font-size: 0.65rem;
  line-height: 1.1rem;
  background: var(--tk-accent);
  color: #fff;
  border-radius: 10px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.ticket-drafts-menu {
  min-width: 280px;
  max-height: 320px;
  overflow-y: auto;
}

.ticket-draft-dropdown-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 0.4rem 0.75rem;
  border-bottom: 1px solid var(--tk-border);
}

.ticket-draft-dropdown-item:last-child {
  border-bottom: none;
}

.ticket-draft-dropdown-link {
  flex: 1;
  min-width: 0;
  font-size: 0.8rem;
  color: var(--tk-accent);
  text-decoration: none;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-draft-dropdown-link:hover {
  text-decoration: underline;
  color: var(--tk-accent);
}

.ticket-draft-dropdown-delete {
  flex-shrink: 0;
  padding: 0.2rem;
  border: none;
  background: none;
  color: #dc2626;
  cursor: pointer;
  border-radius: 4px;
  line-height: 1;
}

.ticket-draft-dropdown-delete:hover {
  background: rgba(220, 38, 38, 0.1);
  color: #b91c1c;
}

.ticket-draft-dropdown-delete .bi {
  font-size: 0.85rem;
}

.compose-minimized-bar {
  position: fixed;
  bottom: 0;
  right: 24px;
  width: 320px;
  padding: 0.5rem 0.75rem;
  background: var(--tk-surface);
  border: 1px solid var(--tk-border);
  border-radius: 12px 12px 0 0;
  box-shadow: 0 -2px 12px rgba(0, 0, 0, 0.08);
  display: flex;
  align-items: center;
  gap: 0.5rem;
  z-index: 1049;
}

.compose-minimized-bar.compose-minimized-open {
  display: flex;
}

.compose-minimized-bar.d-none {
  display: none !important;
}

.compose-minimized-label {
  flex: 1;
  font-size: 0.85rem;
  color: var(--tk-text);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}